If nothing happens when you click the product’s trial download link, or a blank window or coffee cup icon appears, or a “File not found,” “server not found,” “Windows cannot open this file,” or “add-on disabled” message appears, then see this page to solve your problem. If you’re having any trouble installing or running the Download Manager, see the FAQ for this topic.
Adobe has just put out a couple of very helpful resources if you’re running into any issues downloading or installing CS5 products… If you’ve hit a snag, these are some of the first places you might look (after confirming your system meets the minimum Creative Suite 5 requirements for Windows or Mac): Fix download issues with the Download ManagerĬS5 software packages are quite large (the full Master Collection suite is ~5 GB), so Adobe uses the Akamai Download Manager to facilitate their download.
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